Customer Story
Customer Story · HRT University
HRTU trains licensed healthcare providers in hormone therapy. 97 lessons, weekly live Q&A sessions, and a podcast with 90+ episodes - yet members kept asking the same clinical questions because none of it was findable. Bold made the library searchable, accurate, and sticky.
97+
Lessons indexed
90+
Podcast episodes
2
iOS + Android apps
I created HRT University to blend science, strategy, and innovation into a clear, practical system. Bold is what finally made that system feel like a product - members keep finding new answers, and providers reach for it daily.
Nico
Founder, HRT University
Pearl is their library-wide AMA feature integrated with Bold. Every answer Pearl provides will cite the exact lesson and timestamp.
Right inside the course player - members never leave the lesson to find the answer
The problem
HRTU had built a serious body of work - a full curriculum, weekly live Q&A, a long-running podcast. But members kept asking the same clinical questions because none of it was searchable by concept.
The chatbot they were using hallucinated answers and sent members on a scavenger hunt through Kajabi to find the right video. Good content, wrong surface.
The fix
Bold replaced the chatbot with an assistant that points to the exact lesson and timestamp - across the course, the podcast, and every recorded Q&A.
No hallucinations. Every answer cites the source video and the minute it happens. Members trust it because it reads like a study partner who has actually watched the curriculum.
The result
What was a one-time course became a tool practitioners reach for daily. Members stay enrolled because they keep finding new answers - the library gets more valuable the more they use it.
Bold shipped the iOS and Android apps alongside the web experience, so members can ask a clinical question between patients and get a cited answer in seconds.
Before & after Bold
We will map your current curriculum and show where Bold replaces search pain, support load, and member drop-off.
